iStore resource centre

Manuals and product downloads.

Find current product brochures, owner manuals, installation instructions and technical diagrams for iStore heat pump hot water systems.

Select a document category below to quickly find the information you need for your product.

Product resources

Product information and brochures.

Explore current iStore product brochures, warranty information and supporting resources for our heat pump hot water range.

PDF 4 pages
Previous edition

iStore product brochure 2023

Previous-edition product information for the iStore 180L and 270L heat pump range.

View brochure
PDF 1 page
Tandem system

iStore 360L product brochure

Product information for the iStore tandem non-stop 360L hot water configuration.

View brochure
PDF 1 page
Warranty information

Five-year comprehensive warranty

Technical bulletin covering the comprehensive five-year parts and labour warranty for eligible iStore systems.

View warranty bulletin
For iStore homeowners

Find the manual for your system.

Owner manuals contain important information about operating your iStore, adjusting system settings, using timers and maintaining dependable performance.

Check the model number on your system before downloading.
Owner manual 180L R290
PDF 28 pages Version 1.5
iStore 180L heat pump

180L R290 owner manual

PASHW008-180LD-NM-R290

Operating instructions, display functions, timer settings, safety information and maintenance guidance for the iStore 180L R290.

  • System operation and safety
  • LCD controls and timer settings
  • Maintenance and troubleshooting
Owner manual 270L R290
PDF 28 pages December 2025
iStore 270L heat pump

270L R290 owner manual

PASHW015-270LD-FL02-R290

Operating instructions, display functions, timer settings, safety information and maintenance guidance for the iStore 270L R290.

  • System operation and safety
  • LCD controls and timer settings
  • Maintenance and troubleshooting
Need help with the control panel? Watch the iStore LCD setup tutorials.
View video tutorials
Professional installation resources

Installation manuals for licensed trades.

Access installation requirements, positioning clearances, plumbing connections, electrical information and commissioning instructions for iStore heat pump systems.

Installation must be completed by licensed trades.

Confirm the product model and refrigerant type before using any installation document. Always follow current Australian standards, local regulations and product instructions.

Current installation manual
R290
180L 270L
PDF 39 pages Version 1.5 February 2026
180L and 270L R290 systems

Current R290 installation manual

The current installation manual covering both the iStore 180L and 270L heat pump hot water systems using natural R290 refrigerant.

180L model PASHW008-180LD-NM-R290 270L model PASHW015-270LD-FL02-R290
Clearances Plumbing Electrical Commissioning
PDF 45 pages
Previous-generation systems

R134A installation manual

Installation information for earlier iStore 180L and 270L models using R134A refrigerant.

Do not use this manual for current R290 products.
PASHW008-180LD-NM PASHW015-270LD PASHW015-270LD-FL02
View previous manual
Pre-installation planning

Installation diagrams at a glance.

Download model-specific pre-lay plumbing and electrical diagrams showing connection locations, system dimensions and required installation clearances.

Current R290 system
PDF 1 page December 2024
iStore 270L R290

270L R290 installation diagram

Pre-lay plumbing and electrical diagram for the current iStore 270L R290 heat pump system.

Overall height 2005mm Overall width 640mm
View 270L R290 diagram
180L system
PDF 1 page December 2024
iStore 180L

180L installation diagram

Pre-lay plumbing and electrical diagram showing the connection points and clearances for the iStore 180L.

Overall height 1955mm Overall width 540mm
View 180L diagram
Previous 270L system
PDF 1 page December 2024
Previous iStore 270L

270L installation diagram

Pre-lay plumbing and electrical diagram for the previous iStore 270L system.

Overall height 1955mm Overall width 640mm
View 270L diagram
Check the model before preparing services.

Product dimensions and connection locations differ between models. Confirm the complete model number on the product documentation before beginning pre-lay work.

More iStore support

Help with setup, operation and ownership.

Find practical support for setting up your controller, connecting compatible Wi-Fi models and registering your iStore warranty.

Still cannot find the correct document?

Contact iStore product support.

Have your product model and serial number available so our team can help identify the correct documentation.

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