View common questions about the basics of iStore products
Will an iStore work in cold areas?
Yes, the iStore has undergone extensive certification testing demanded by the Australian Clean Energy Regulator(CER). The CER has deemed that the iStore models will offset over 30MW of electricity in the mandated 10 year assessment. The CER also breaks the Australian regions up into climate zones with Victoria, ACT, and NSW in fact obtaining higher offset rebates than warmer regions of Australia. The Victorian and NSW state governments further back the iStore with inclusion into both of its VEEC, VEU, and ESS programs for all regions of those states.
What are the advantages of an iStore over traditional solar hot water systems?
Although the solar hot water panels have improved in efficiency over the last 20 years, the problem still remains that a booster is required for the winter months where the clouds obscure the sun. The boosters are simple heating elements typically consuming 2.4kw of electricity for each hour the booster is running. A completely cold 300L rooftop tank will consume over 14kw/hr of electricity to heat the tank to 60 degrees. The second problem is that the improvements in efficiency mean that unless there are 4+ people in the home that the tanks can heat to 99 degrees in summer and have no option but to mechanically dump the hot water to protect the tank from over pressure. The third issue still remains that the solar hot water system is consuming valuable roof space typically on the north aspect of the roof where PV electrical solar panels could be positioned to maximize generation.
Finally with maximum electrical draw from a 270L is just over 1kw/hr with a typical full heat requiring 4kw/h, the iStore has built-in timers which further allows consumers to take advantage of daytime PV solar generation to save even more on running costs.
What is the iStore tank made of?
With over 50 years of exposure to the harsh Australian water supplies the mild steel vitreous enamel lined tank is still the superior choice for storage hot water systems with the vast majority of storage systems installed being vitreous enamel.
Can my iStore survive floods?
Should the iStore Air-to-Energy Water heater have been partially or fully submerged then is should be replaced. As a general rule water submerged water heaters may have:
- Electrical components damaged beyond repair or with compromised mechanisms.
- Fans, evaporators, flues, and heat exchangers affected by silt and blockage, causing unsafe operation.
- Other components of the water heater like insulation which may be damaged, thereby affecting the operation and life span of the water heater.
Also, if flood water has entered a water heater, the quality of the potable water provided may be affected and it is recommended that the unit be replaced. Remember, flood waters may be contaminated with sewage which can carry a range of viruses, bacteria and parasites in addition to other debris.
Call iStore on 1300 515 641.
Is the iStore environmentally friendly?
iStore is a member of the Refrigerant Reclaim Australia and Ozone Depleting Substances and Synthetic Greenhouse Gases Australia (environment.gov.au) and as such takes its environmental responsibilities very seriously. The R134A is a non ozone depleting and at end of life are processed by responsible and licensed recyclers holding Australian Refrigeration Council licenses for refrigerant handling.
What size iStore should I chose?
The Australian government manufacturers to allow 50 litres of hot water per person per day, as the 180L iStore can produce up to 1400 litres per day at 60 litres per hour we recommend the 180L for up to a family of 4 in a water conscious household with water saving showerheads. The 270L can produce up to 1900 litres per day at 80 litres per hour and suitable for large families.
Why choose an iStore?
Can’t find the answers you were looking for? Our staff are always happy to help. Please don’t hesitate to get in touch with our team today on 1300 515 636 or leave us a message on the form below.
How does the iStore work?
iStore recommends that a 5 year service be conducted to ensure the system is working at maximum efficiency.
What is an iStore?
Yes – the iStore is very easy to maintain. After your iStore is installed and commissioned, maintenance required is very minimal.