Heat pump support

How can we help?

Whether you need help choosing an iStore heat pump, purchasing retrofit WiFi or getting support for an existing system, select the best place to start or send us an enquiry below.

Send an enquiry

Australian-based support Choose the right place to start.

System assistance Troubleshooting Check common issues before submitting a support request. Connected control Retrofit WiFi purchase Request WiFi hardware for a compatible heat-pump system. New installation Warranty registration Register your iStore heat pump and provide the required installation details.

Customer support 1300 552 619 General product and customer enquiries Heat-pump enquiries info@istore.net.au Product advice and general enquiries Warranty support warranty@istore.net.au Existing product and warranty assistance

For faster assistance, include the product model, installation address and a clear description of the issue.

How can we help?

Contact iStore